Sustainability and Environmental Policy

Hans Music’s sustainability and environmental policy aims to minimise waste and carbon emissions. Through careful (and ongoing) analysis of our products and distribution networks, we have managed to reduce our entire businesses weekly rubbish output to less than that of a typical family household. Considering we are a business that employs 8 people, and deals with literally thousands of different products and packages each week, we think this is a pretty impressive benchmark to have achieved!

How have we done this?

  1. Careful separation and sorting and recycling of all plastics. Unfortunately, it is still all too common for music retail goods to come packaged in plastic blister packs or wrapped in plastic bags. We remove plastic bags from most products before they make it to you, and we recycle them in soft plastic bins immediately.
  2. We have also taken active steps to change our buying/importing habits to focus on loose products without unnecessary plastic packaging. Eg, switching to compostable egg shaker cartons instead of plastic clamshell style packaging.
  3. We recycle all of our cardboard boxes for use as packing boxes for online orders. Not only does this save us (and in turn, you) money, it means we are not adding more paper and cardboard products to the distribution network. Large boxes, too big to be reused right away, are stored for larger instruments or recycled at specialist facilities.

What else?

Whilst these measures have directly improved our immediate rubbish and waste output, there are larger concerns we are constantly addressing too:

Often in retail, the cheaper an item is, the bigger the environmental toll from production. For this reason, we have stopped importing guitars, violins, cases and bags that are designed to be cheap, nasty and disposable. We have found these sorts of ‘rock bottom’ priced goods are produced with a distinctly ‘single use’ mindset. You would be amazed how much landfill is caused by a broken zip on a guitar bag, or a busted latch on a cheap case. In many instances it is simply not viable to fix these issues, when the product is so cheap to begin with…Our solution? Stop buying Junk. We test and re-test all our products to avoid returns and waste and if we find a product that can't perform, we find a more durable alternative. In some cases this will result in the product being more expensive, but this is often the price of sustainibility, and one that we have found our customers more than willing to accept.


Australian made: We have partnerships with many local Victorian and Australian instrument makers to provide an Australian made alternative. Not only is small batch building less prone to resource waste, there are significant reductions in transit emissions and import costs. Not to mention the obvious benefits of supporting Australian families and the Australian economy. Whether it is a new Sachar Amos handmade guitar, a Garry Gray Custom ukulele, or a David Aumunn steel string guitar, rest assured we have plenty of Australian made options!

Finally, we are also firm believers in upcycling and repairs. We have a bustling repair shop that will take on all kinds of instrument repairs or restorations. If you have an old guitar, we try to see it fixed up and restored to playing order….the repairs may be worth as much as the instrument, but if the alternative is more landfill, it seems a worthy cause. We restore hundreds of instruments back to working order each year, from xylophones to mandolins.