Click and Collect Terms and Procedures

 

Step 1 

Place your order and choose 'Covid click and collect' as the freight method. (For urgent orders please contact us to check stock availbility as some products will need to be transferred between our various Vic warehouses)

Step 2

Once you have placed your order, it is imperative that you wait until you have received a confimation email explaining that your order is ready to collect.

Step 3

After receiving the above email you can head down to the rear of our shop (on Pierson Drive and opposite the train tracks) where you will see a large billboard advertising our shop (see photo above for reference).

Step 4

Please stay in your vehicle and call us when you arrive. If it is free, you may park in the space directly behind our rear door or in the lined bays behind our shop.

Step 5

After calling us, a staff member will place your order outside the rear door and you will be able to collect it once the staff members is back inside.
 

Terms

  • This method allows us to provide you with the goods you need without undue risk to you or our staff. These terms are not negotiable or modifiable in any way.
  • If items in your order are out of stock or need to be tranferred from a diffeent location you will be notified no later than 24 hours after you placed your order (usually on the same day).
  • A $2 surcharge applies to click and collect orders under $20 and directly covers processing fees and the cost of packaging the items for collection.
  • This method is designed for those within the current 5km radius restrictions and any customer travelling from outside this range does so at their own risk.